About the role

To support customer engagement, the full-time Digital Sales and Service Representative will interact with customers through chat and email, providing sales consultations and exceptional service while working remotely from approved states.
Key responsibilities: Manage multiple incoming customer chats and emails, providing sales consultations on contact lens purchases Proactively communicate with team members and management to ensure success in a virtual work environment Maintain high performance metrics, including sales revenue and customer satisfaction, while adhering to company policies
Required qualifications: High school diploma or GED equivalent 2-3 years of customer service experience, preferably in chat sales or a contact center Strong typing skills (minimum 40 words per minute) and technical proficiency Reliable internet connection with specified download and upload speeds Ability to multitask and prioritize effectively in a fast-paced environment

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JOB OVERVIEW

Experience level

Junior

Location

New York, NY

Occupation

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industry

Optical Goods Retailers

Posted

8 days ago

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