Product Solution Engineer (Fully Remote)
partner engineering scienceDenver, CO
Product Solution Engineer (Fully Remote)
partner engineering scienceDenver, CO
APPLY NOW (opens in a new tab)5 days ago
About the role
Serve as a key technical link between customer support, engineering, and product teams.
Take ownership of advanced support escalations and translate technical findings into actionable product improvements.
Key Accountabilities:
Own and resolve complex L4 support escalations in accordance with SLAs.
Create and maintain support documentation, troubleshooting guides, and self-service resources.
Analyse support trends and identify automation opportunities to improve operational efficiency.
What We're Looking For:
2–4 years of experience in technical support, product support, or solutions engineering.
Strong analytical and problem-solving abilities with practical API, SQL, and debugging skills.
Excellent communication and cross-functional collaboration skills with a customer-centric mindset.
Partner Company An AI-powered technology environment focused on helping businesses streamline operations, automate workflows, and deliver exceptional customer experiences. A fast-growing, inclusive workplace that encourages ownership, initiative, continuous learning, and knowledge sharing.
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JOB OVERVIEW
Experience level
Senior
Location
Denver, CO
Occupation
Software Developers
Industry
Custom Computer Programming Services
Posted
5 days ago
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