Information Technology Support Engineer
franklin fitchMiami, FL
Information Technology Support Engineer
franklin fitchMiami, FL
3 days ago
Occupations
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesCustom Computer Programming ServicesAbout the role
Senior IT Support Engineer📍 Miami, FL (Onsite)💼 Full-Time A leading publicly traded organisation is seeking a Senior IT Support Engineer to provide high-touch technology support to the end users in the office and supply chain floor.
Key Responsibilities:
- Deliver white-glove IT support to senior executives and executive assistants
- Serve as a senior escalation point for complex desktop, mobility, and end-user issues
- Support a global workforce across office, remote, and travelling users
- Manage onboarding, offboarding, device provisioning, and user access requests
- Participate in an on-call rotation supporting business-critical and executive technology needs
- Maintain executive-ready spare devices and coordinate rapid device replacements when required
- Provide AV and conferencing support for board meetings, leadership events, and critical business presentations
- Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms
Required Experience:
- Experience with: Endpoint Management, Office 365, IAM, Intune, Networking, Automation
- Experience troubleshooting Autopilot
- Experience working in an office and/or shop floor environment
- Ability to work as an individual contributor
- Experience working across Tier 1 - Tier 3 level tickets
Matching similar jobs
JOB OVERVIEW
Experience level
Senior
Location
Miami, FL
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
3 days ago
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE