Customer Service Representative

Veterinary Emergency And Specialty Hospital Of Wichita Seeks A Part-Time Customer Service Representative Veterinary Emergency and Specialty Hospital of Wichita seeks a part-time customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

Communications Conveys verbal, written, and electronic communications in a positive, productive, and professional manner at all times, regardless of audience Communications are thorough, efficient, and accurate at all times Communications are appropriately and consistently documented according to hospital procedures Communications are delivered efficiently to the accurate recipient Medical Information & Knowledge Achieves and sustains an appropriate level of knowledge to be informed, confident, and helpful to clients Actively grows knowledge related to hospital services, medications, and policies Delivers information and knowledge to clients as necessary and in keeping with hospital policies, procedures, and standards of care Office Practices Functions at a highly skilled level related to standard office practices, including but not limited to the following: Prompt and reliable attendance Friendly, compassionate, empathic, and professional mannerism Professional attire and presence following hospital policies Competent in computer data entry, multi-line telephone functions, faxing, and copier functions Competent in utilizing ezy Vet and Smartflow hospital operating systems TeamworkParticipates positively in all group sizes. Refrain from participating in gossip. Supports team members by assisting other areas, is receptive to feedback and suggestions. Engages in active problem-solving vs. problem-identifying. Makes suggestions related to client/patient service improvements and hospital efficiency. Equipment Standard veterinary hospital office equipment – multi-line phone system, fax machine, copier, credit card machines, and computers EzyVet and Smartflow computer software and system Knowledge/Skills Outstanding client service skills Solid working knowledge of veterinary hospital practice, including terminology Ability to think logically, problem-solve effectively, and anticipate the needs of clients, doctors, and co-workers Able to follow multiple, concurrent instructions Strong computer skills Strong ability to multitask, exhibit attention to detail, and focus on tasks Solid working knowledge of dog and cat breeds, normal behavior, and basic husbandry PhysicalAble to stand, sit, or bend for extended periodsAble to type, write, and verbally converse for extended periodsAble to work the posted schedule Able to be flexible and work beyond posted schedule if necessary; able to pick up additional shifts when requested or necessary Able to lift and/or carry up to 30 lbs