Chief HR & Operations Officer

Key Responsibilities: HR Strategy & Leadership – Develop and execute the company’s HR strategy aligned with business growth, workforce planning, organizational development, employee engagement, and overall company objectives. Consultant & Employee Management – Oversee the complete employee and consultant lifecycle, including onboarding, communication, assignment management, performance, employee relations, transitions, redeployment, and separation. Recruitment & Workforce Planning – Partner with Recruiting, Sales, and Account Management teams to plan workforce requirements, improve hiring processes, attract top IT talent, and monitor recruitment and staffing performance. Client & Consultant Relationship Management – Build strong relationships with consultants and support client-facing teams in managing consultant performance, client feedback, extensions, transitions, workplace expectations, and workforce-related issues. Immigration – Oversee immigration including coordination with immigration attorneys and service providers. HR Compliance & Employment Law – Ensure compliance with federal, state, and local employment laws, including I-9, E-Verify, wage and hour requirements, employee classification, background checks, personnel documentation, audits, and employment policies. HR Operations, Payroll & Benefits – Lead HR operations, HRIS, employee records, onboarding/offboarding, payroll coordination, benefits administration, compensation programs, HR documentation, SOPs, and process automation. Performance Management & Employee Development – Establish performance-management programs, KPIs, performance reviews, improvement plans, career-development initiatives, leadership development, and succession planning. Employee Engagement, Retention & Culture – Develop initiatives to strengthen employee and consultant engagement, communication, recognition, retention, and organizational culture while identifying and addressing key drivers of attrition. Staffing Operations, Utilization & Bench Management – Lead consultant utilization and bench-management strategies, proactively manage project transitions, coordinate redeployment with Sales and Recruiting, minimize bench time, and establish KPIs for utilization, redeployment, and workforce productivity.

Required Qualifications: Bachelor's Degree - Human Resources, Business Administration, Management, or related field. Master's degree/MBA or HR-related advanced qualification preferred.10+ years of progressive HR/HR Operations experience, preferably within IT staffing, consulting, technology services, or professional services. Significant experience managing employees and consultants in a staffing environment. Strong understanding of U.S. employment practices and HR compliance. Experience with immigration/work authorization processes is strongly preferred. Strong understanding of staffing operations, consultant lifecycle management, and workforce planning. Experience managing HR teams and cross-functional business stakeholders. Excellent communication, negotiation, leadership, and conflict-resolution skills. Strong analytical and problem-solving capabilities. Ability to travel based on business requirements.

Leadership Competencies: The successful candidate should demonstrate: Strategic thinking Executive presence Strong business acumen High integrity and confidentiality Decision-making ability Accountability and ownership Strong interpersonal and communication skills Conflict-resolution capability Change-management leadership Data-driven decision making Ability to operate effectively in a fast-paced staffing environment Strong understanding of both people and business operations