Implementation Excellence Director

The Director, Implementation Excellence is responsible for designing, standardizing, and continuously improving the enterprise implementation operating model. This role establishes the governance, processes, tools, and performance framework that enables scalable, consistent implementation execution while supporting business growth and global delivery.Working cross-functionally across Operations, Product, Technology, Sales, Customer Success, Finance, HR, and Workforce Management, this leader ensures implementation processes are AI-enabled, efficient, standardized, and optimized to support the business strategies.What you'll doOperating Model & StrategyOwn the end-to-end implementation operating model.Design scalable implementation processes, standards, and governance.Develop implementation playbooks, stage gates, and operating cadence.Drive operating model maturity and continuous improvement.Operational ExcellenceStandardize implementation methodologies and best practices.Improve implementation speed, quality, and consistency.Establish KPIs, dashboards, and performance management controls.Identify automation and AI opportunities to improve execution.Transformation & ChangeLead implementation transformation initiatives.Design scalable operating models supporting global delivery.Drive cross-functional alignment and organizational readiness.Ensure successful adoption of new processes and operating standards.What experience you need (7 or less requirements recommended)Bachelor's degree7+ years of experience in Implementation/Onboarding Strategy or ExecutionExperience leading cross-functional initiatives, AI orchestration, and process improvementStrong analytical, communication, and executive influencing skillsWhat could set you apartLean Six Sigma, PMP, Agile, or Change Management certificationExperience designing operating models, governance frameworks, or AI-enabled business processesSelf-starter, initiator, strong organizational, presentation, interpersonal and consultative skills is a must.Strong communication and influencing skillsProblem solving and troubleshooting skills#LI-BJ1