Guest Services Supervisor 26-27
mt hood meadowsSalem, OH
yesterday
Occupations
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Entertainment and Recreation Workers, Except Gambling ServicesLodging ManagersIndustries
Skiing FacilitiesAll Other Amusement and Recreation IndustriesHotels (except Casino Hotels) and Motels$ 21.83 - $26.68 hourly
APPLY NOWAbout the role
Position Overview:
Bring your passion for hospitality and leadership to Mt. Hood Meadows, where you'll help create exceptional guest experiences while supporting and developing a high-performing team. As a Guest Services Supervisor, you'll play a key role in leading front-line operations and creating memorable experiences for both our guests and team members.
You'll lead and support front-line teams across one or more Guest Services locations, ensuring exceptional service, efficient operations, and a positive team culture. You'll coach and develop employees, coordinate daily operations, assist with scheduling and staffing, and provide guidance through guest recovery situations. Working closely with department leadership, you'll help ensure our teams have the training, tools, and support needed to deliver outstanding service every day.
This is a dynamic leadership role for someone who enjoys developing people, solving problems, and making decisions in a fast-paced mountain environment. If you're a collaborative leader who thrives supporting both guests and team members while helping operations run smoothly, we'd love to speak with you about joining the Guest Services team.
This is a full-time, seasonal position
Qualifications & Experience:
Minimum 1 year of experience in a high-volume guest- facing environment
Strong guest service and guest recovery skills
Excellent written and verbal communication skills
Proficiency in Windows-based applications
Strong organizational skills and ability to manage multiple priorities
Detail-oriented and able to work independently
Minimum age 18
Availability to work weekends and holidays
Must successfully pass a background check
High school diploma or equivalent
Must be comfortable with the changing dynamics of a seasonal business
Preferred Qualifications & Experience:
Previous experience in a role that involved supervising team, conflict resolution, and/or mentoring peers
Experience with RTP or similar POS system
Experience creating How-To guides or knowledge base documentation
Compensation: Starting Wage: $ 21.83 - $26.68 hourly
Perks:
Year-Round Housing Available. Subject to Availability
Ski/Snowboard Season Pass for employees and qualifying dependents
Don't Ski/Snowboard? Gift your lift access to a family member
Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
Buddy Tickets (3 discounted tickets to share)
Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
Mountain Exchange Program (Ability to request free lift access to regional resorts)
Industry Pro Deals (Expert Voice, Outdoor Prolink, Helly Hansen, & More!)
Special invites to Columbia Employee Store, Adidas, and other industry retailers
Employee Assistance Program (EAP)
Free Employee Transportation from Hood River & Sandy
Summer Seasonal Job Connections with Local Businesses
Access to Team Wellness Programs
Team Appreciation Events/Dinners
Click here to learn more about our team member perks
Videos: Watch our team in action on the MHM You Tube Channel
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JOB OVERVIEW
Salary
$ 21.83 - $26.68 hourly
Experience level
Mid
Location
Salem, OH
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Skiing Facilities
Posted
yesterday
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