About the role

Citi is seeking an experienced Manager, Business Analysis - Voice & AI Applications to lead a focused team shaping IVR, AI, and chatbot capabilities from business strategy to delivery. You will translate complex requirements into clear user stories for engineering teams, with direct influence on investment planning and project progression. The role demands senior leadership experience, strong communication, and a track record of delivering high-quality analyses in cross-functional settings.

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JOB OVERVIEW

Experience level

Manager

Location

Irving, TX

Occupation

Management Analysts

Industry

Commercial Banking

Posted

today

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