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ServiceNow Technical Architect

acestackKeyport, NJ

yesterday

Occupations

Computer Systems Engineers/ArchitectsComputer and Information Systems ManagersInformation Technology Project Managers

Industries

Computer Systems Design ServicesCustom Computer Programming ServicesSoftware Publishers
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About the role

ServiceNow Technical Architect
Location: Union Beach, NJ (onsite) Fulltime
Must Have Technical/Functional SkillsWe are seeking an experienced ServiceNow Platform Lead / Principal Architect with 10+ years of IT experience and extensive expertise in ServiceNow platform governance, architecture, digital transformation, ITSM, CMDB, ITOM, HRSD, CSM, and enterprise integrations. The ideal candidate will lead platform strategy, roadmap planning, solution architecture, service delivery, and cross-functional teams to deliver scalable and innovative ServiceNow solutions aligned with business objectives.
Experience: 10+ years of IT experience.10+ years of ServiceNow experience. Experience leading enterprise ServiceNow implementations and transformations. Experience managing global teams and vendor engagements. Proven track record delivering large-scale ServiceNow programs. Technical Expertise: ITSM, HRSD, ITOM Event Management, CMDB & Discovery, Service Catalog Employee Center, CSM, Flow Designer, Integration Hub, REST/SOAP APIsJavaScript, Performance AnalyticsAI/GenAI capabilities within Service NowAgile and ITIL methodologies
Certifications:
  • (Preferred):ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow CIS – ITSMServiceNow CIS – HRSDServiceNow CIS – CSMServiceNow CIS – DiscoveryITIL Foundation / Managing Professional
  • Agile/Scrum Certification
Key Responsibilities:
  • Platform Strategy & Governance
  • Own and govern the ServiceNow platform roadmap, release management, backlog prioritization, and platform lifecycle.
  • Establish governance frameworks, standards, best practices, and architecture principles.
  • Lead platform modernization initiatives and adoption of new ServiceNow capabilities.
  • Define operational metrics, and continuous improvement strategies.
  • Solution Architecture: Design scalable enterprise solutions across ServiceNow modules including: ITSM, HRSD, ITOM, CSM, CMDB & CSDM, Service Catalog, Knowledge Management, Employee Center
  • Provide architecture leadership for complex business transformations.
  • Ensure adherence to ServiceNow best practices and platform standards.
  • Enterprise Integrations: Lead integrations between ServiceNow and enterprise applications such as: SAP, Intune, Dynatrace, SolarWinds, CrowdStrikeLeany, Apptio, Horizons, BT Digital Services
  • Identity and Asset Management platforms
  • Define integration architecture using REST APIs, Integration Hub, MID Servers, and event-driven designs. CMDB & CSDM Leadership: Lead CMDB strategy, governance, data quality initiatives, and service mapping programs.
  • Establish data models, reconciliation policies, and lifecycle governance.
  • Drive CSDM adoption and alignment across business and technical services. Program & Delivery Management: Manage large-scale ServiceNow programs from requirements through production support.
  • Lead SOW development, project estimation, budget planning, risk management, and stakeholder communications.
  • Coordinate with business leaders, vendors, architects, and development teams. Leadership & People Management: Lead global development and support teams. Mentor developers, architects, business analysts, and administrators.
  • Drive delivery excellence, resource planning, and knowledge management initiatives.

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JOB OVERVIEW

Experience level

Manager

Location

Keyport, NJ

Occupation

Computer Systems Engineers/Architects

Industry

Computer Systems Design Services

Posted

yesterday

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