Dealership Service Writer

Responsibilities: Fields internal and external customer inquiries to the Service DepartmentOpens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoicedMaintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Updates customer profiles using equipment, hours, or other information from the customer work orderMaintains service accessories and supplies and prepares replacement orders May prepare Service Technician labor performance, productivity, and efficiency reportsMay process warranty and/or product improvement claims including the computation of charges, submission and follow-up May participate in Service EDUCATE Training programs required for the development of skills and knowledgeMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsMaintains knowledge of John Deere and competitive products Experience, Education, Skills and KnowledgeExperience working in a service departmentExperience with basic accounting practicesExperience with basic computer functions Experience working cooperatively in a team environmentExperience communicating effectivelyHigh School Diploma, GED, or equivalent experience required; Associates degree preferred GMR