Front desk Agent for Scottdales, Arizona!

Duties: Greet guests warmly upon arrival, efficiently handling check-in and check-out procedures using property management systems (PMS) such as OPERA or similar hotel management software Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately Assist guests with reservations, modifications, cancellations, and inquiries using hospitality reservation systems Provide exceptional guest services by addressing requests promptly, resolving issues effectively, and maintaining positive client communication Uphold hotel emergency procedures to ensure safety and security for all guests and staff Maintain accurate records of guest information, billing details, and incident reports while ensuring confidentiality Support night audit processes by reconciling daily transactions and preparing reports for management Qualifications Proven experience in hospitality management or front desk operations within a hotel setting Strong customer service skills with a focus on problem-solving and guest relations Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively Familiarity with property management systems (PMS), especially OPERA or similar platforms Knowledge of hotel emergency procedures and safety protocols Excellent phone etiquette and communication skills across multi-line phone systems Ability to handle high-pressure situations with professionalism and poise Previous hotel experience is preferred but not mandatory; a passion for hospitality is essential Join us in delivering outstanding hospitality experiences that make every guest feel valued and cared for!

Work Location: In person