Veterinary Client Service Representative

About You: You're a friendly, compassionate communicator who helps people and their pets feel welcome and supported. Organized and attentive, you can confidently manage calls, schedule appointments, answer questions, and keep the front desk running smoothly in a fast-paced veterinary environment.

Key Responsibilities: Client Interaction: Welcome clients in person and by phone, explain clinic services, and respond to questions or concerns with professionalism and compassion. Appointment Scheduling: Manage appointment scheduling, confirm appointments, and follow up with clients as needed. Client Records Management: Maintain accurate and detailed electronic medical records for clients and patients. Ensure all information is properly documented, organized, and updated in the veterinary management system. Billing and Payments: Process payments for services, handle insurance claims, and ensure accuracy of billing. Provide cost estimates and follow up with clients regarding outstanding payments Customer Service: Address client concerns or complaints promptly and professionally. Strive to create a welcoming and supportive environment for clients and their pets Coordination with Veterinary Team: Communicate effectively with veterinarians, technicians, and other clinic staff to ensure excellent patient care and service. Relay relevant information to clients as needed Inventory and Supplies Management: Assist with inventory tracking, restocking supplies, and managing office resources Compliance & Confidentiality: Ensure confidentiality of client and patient information in accordance with clinic policies and regulations. Maintain compliance with clinic standards of service

Qualifications: High school diploma or equivalent; some college or relevant coursework is a plus Minimum 1 year of experience working in a veterinary clinic or veterinary hospital, preferably in a CSR or veterinary receptionist role Must have knowledge of veterinary terminology and common animal health procedures Excellent organizational skills and attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment Exceptional communication skills, with the ability to interact professionally, empathetically, and compassionately with clients and team members Ability to work well as part of a team and contribute to a positive clinic culture Must be reliable, punctual, and maintain a professional demeanor Experience with veterinary practice management software (e.g., Avimark, Cornerstone) Physical and schedule

Requirements: Ability to sit or stand for extended periods, with or without reasonable accommodation Ability to lift up to 20 pounds occasionally, with or without reasonable accommodation Must be able to work some Saturdays You’ll Grow with UsHere, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through: Our vast, diverse, and free library of continuing education courses - ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program designed to teach you the fundamentals of running a pet hospital Thrive Pet Healthcare has been recognized by Top Workplaces with Culture Excellence Awards for Purpose & Values and Work-Life Flexibility. The Purpose & Values award reflects organizations that consistently live what they stand for, brought to life at Thrive through our commitment to shaping the future of pet wellbeing and our core values. These values guide how we work and how we care for pets, clients, and one another. The Work-Life Flexibility award recognizes our focus on making meaningful work sustainable, supporting our teams in balancing professional impact with life outside of work.

Benefits: our care in action Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members: Competitive pay 401(k) with employer match Mental health resources, including easy access to therapy through Lyra Health Paid parental leave Purr-ental leave for when you adopt a pet Subsidized backup childcare and elder care Expert advice, support and network discounts for fertility and family planning FREE CE courses Pet perks and veterinary service discounts Student loan support tools and assistance *Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements. About Thrive Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs. Thrive invests in its people -through mentorship, leadership programs, continuing education, and well-being initiatives -so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, Here Fur You Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler - giving families the peace of mind their pets deserve. We welcome you to join our story and join where #WeThrive Together. Learn more at thrivepetcare.com.