Deskside Support Technician L2

Deskside Support Technician L2Our client, an IT Services and Consultant company, is looking for a Deskside Support Technician L2 for their Memphis, TN location. Responsibilities include providing on-site support for the desktop environment, including deployment of end user devices such as desktops, laptops, mobile devices, and other equipment. This position may also assist other technicians in higher complexity tasks and IT projects. The technician will support the world's largest automotive manufacturer in one of their facilities, which may include manufacturing, logistics, part distribution centers, research and development, engineering, or office locations. The technician reports to a Cognizant Team Leader or Regional Service Manager but may also take direction from the supported customer. The Level 2 technician must have good communication, administrative, and documentation skills and must be a good team player. The supported facilities are very large in nature and the technician must be able to walk long distances frequently throughout the day, often while carrying items up to 50lbs. Provide level 2 technical assistance and support, and resolve hardware/software problems related to end user devices. Analyze, resolve, respond to, and document end user inquiries. Install desktop/laptop software using approved tools. Troubleshoot operating system. Troubleshoot connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution detail. Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Escalate to third party vendors when necessary. Responsible for raising and coordinating problem management issues. Perform additional tasks (end user/infra related) when required. Participate in projects. Requirements include strong troubleshooting skills across multiple technologies, a strong understanding and skills in SLA, KPI Management, the ability to walk long distances, and the ability to lift up to 50 lbs without assistance. The technician will often work in dirty, hot or cold environments and may need to work while kneeling. Why should you apply? Health benefits, referral program, and excellent growth and advancement opportunities.