Remote Customer Service Manager
mazictoolsNew York, NY
Remote Customer Service Manager
Occupations
Customer Service RepresentativesFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Retail Sales WorkersIndustries
Telemarketing Bureaus and Other Contact CentersFurniture RetailersAll Other Home Furnishings RetailersAbout the role
Wayfair is seeking a Customer Service Manager to lead a team of 8–16 specialists across experience levels, handling post-order issues and ensuring customer satisfaction. You will train, coach, and conduct performance reviews while collaborating with HR and senior leadership to resolve staff matters.
You will interview applicants and supervise escalation handling with professionalism, supporting Wayfair's commitment to excellent customer experience from a remote US location.
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JOB OVERVIEW
Experience level
Mid
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
14 days ago
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