Operations Associate

The role: This is a hands-on operations role at a company that designs, builds, and ships real hardware. You'll help run core day-to-day operations, including customer support, supply chain, and inventory, and build the tools that make them run better. We want someone who does both at once. Many of our tools and processes were built on legacy systems, and we're modernizing them with AI, starting with our Zendesk support workflows and supply chain tracking. You'll learn the work firsthand, spot what's broken, and build better systems while keeping daily operations running smoothly. Everyone at Aquanta wears several hats. You'll get broad exposure to how a hardware and energy management company actually runs, and real ownership from day one.

What you'll do: Support our customers. Answer questions and troubleshoot device issues through Zendesk. Spot recurring problems and pass them to the product team. Manage inventory and fulfillment. Track stock levels, purchase orders, and shipments with our manufacturing and fulfillment partners. Handle returns and replacements. Keep the supply chain running. Coordinate with suppliers and logistics partners, forecast needs, and flag risks before they become delays. Build tools that make the work better. Use AI to modernize how we operate, from Zendesk triage and help content to inventory dashboards and supply chain automations. You'll build as you go, not after. Support utility programs. Help run day-to-day operations for our utility partnerships, including device tracking, enrollment support, and program reporting. Own the data. Keep inventory, sales, and support records accurate, and maintain the reports the team relies on. Pitch in wherever needed. Support product launches, pilots, vendor management, and industry events.

Who you are: You're early in your career, with up to three years of experience, or a recent degree in supply chain management, operations, industrial engineering, business, or a related field. You have coursework, internships, or real-world experience in supply chain, logistics, manufacturing, or hardware operations. You're a doer who has used AI tools like Claude, ChatGPT, or Cursor to write scripts, automate workflows, and build working tools. When you see a manual process, you see how to fix it. You don't need to be a software engineer. You're organized and detail-oriented, and you can keep many things moving at once. You take ownership and follow through. You also ask questions early rather than getting stuck. You communicate clearly and patiently with customers, teammates, and vendors. You want your work to matter and are motivated by building a cleaner, more resilient energy system.

Compensation: $60,000—$70,000We prefer candidates who can work from our McLean office regularly. There's no substitute for in-person collaboration on a small team.

How to apply: Email your resume and LinkedIn profile to jobs@aquanta.io with the subject line "Operations Associate – Your Name." Tell us about something you've built with AI, such as a script, a workflow, or a small tool, and include any other relevant materials. Aquanta is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building an inclusive team.