Clerk III

iowa state universityAmes, IA

yesterday

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Office Clerks, General Information and Record Clerks, All Other Office and Administrative Support Workers, All Other

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Colleges, Universities, and Professional Schools Residential Property Managers Rooming and Boarding Houses, Dormitories, and Workers' Camps

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About the role

Ames, IAFull timeR19964Position Title: Clerk IIIJob Group: Merit

Required Minimum Qualifications:

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Job Description: Are you an organized, detail-oriented professional who enjoys being at the center of a busy clinical environment? The Iowa State University College of Veterinary Medicine is seeking a Clerk III to support Equine Field Service and Farrier services within the Veterinary Medical Center. In this role, you will help keep daily operations running smoothly by working closely with veterinary clinicians, clients, students, and hospital staff. From coordinating appointments and communicating with clients to supporting billing, student education, and clinical operations, you will have an opportunity to contribute to a wide variety of activities that support equine patient care and the educational mission of the College of Veterinary Medicine.

Schedule: Monday - Friday, 8:00AM - 5:00PMWhat You'll DoCoordinate routine, recheck, and urgent appointments while balancing clinician availability, travel routes, service locations, and daily workflow. Serve as a key point of contact for clients by phone, email, and service messages, providing appointment information, schedule changes, discharge instructions, follow-up needs, and other service-related communication. Support accurate and timely billing by entering and reviewing charges, identifying missing or unclear charges, resolving discrepancies, preparing and distributing invoices, and assisting clients with billing questions. Maintain accurate patient and client records, account information, regulatory documentation, and other operational records. Coordinate supplies, inventory, equipment records, student employees, standard operating procedures, and other resources needed to support daily operations. Assist with clinical support activities such as sample submissions, pharmacy orders, patient callbacks, and other tasks as directed by clinicians. Support fourth-year veterinary student rotations, clinical courses, patient coordination, and educational materials. Assist with client outreach and research activities conducted by departmental faculty and staff. Maintain confidentiality and follow applicable hospital, university, legal, payment, and safety policies

Why Join Us? This position offers the opportunity to be an integral part of Equine Field Service and Farrier operations within a veterinary teaching environment. You will work alongside veterinary clinicians and hospital staff while also interacting with clients and supporting the education of future veterinarians. The variety of this position means each day can look different. Your organization and attention to detail will help coordinate clinical services, support clients, maintain accurate records, and provide the administrative foundation that allows clinicians, students, and staff to do their work effectively.

Preferred Qualifications: Experience providing administrative support, preferably in a veterinary or medical clinical setting. Experience coordinating appointments, schedules, or service logistics. Experience with billing, invoicing, or financial account reconciliation. Experience providing client or customer service in a professional setting. Experience supporting veterinary education, student programs, or clinical training. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions: To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum VitaeLetter of Application/Cover LetterWhy Choose Iowa State University?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday, and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.Appointment Type:
Regular
Number of Months Employed Per Year:12 Month Work PeriodTime Type:
Full time

Pay Grade: 08 Original Posting Date: September 23, 2026 Posting Close Date:

October 7, 2026 Job Requisition Number: R19964Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications. Current employees (excluding temporary, student and graduate assistants) must apply through the Workday Internal Careers Hub (https://www.myworkday.com/isu/d/task/2998$46522.htmld?reloadToken=892f884ef9c2fa7e5e6257ecf4e9e942f7aa1a12df75918c6ce41bc78e123167) .By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community). Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

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JOB OVERVIEW

Experience level

Junior

Location

Ames, IA

Occupation

Office Clerks, General

Industry

Colleges, Universities, and Professional Schools

Posted

yesterday

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