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Power Generator Field Service Coordinator

ho penn machineryBronx, NY

4 days ago

Occupations

Electric Motor, Power Tool, and Related RepairersPower Plant OperatorsOutdoor Power Equipment and Other Small Engine Mechanics

Industries

Commercial and Industrial Machinery and Equipment Repair and MaintenanceOther Electric Power GenerationIndustrial Machinery and Equipment Merchant Wholesalers

$65,000 - $80,000/year

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About the role

Power Generator Field Service CoordinatorH.O. Penn Machinery hiring immediately for Power Generator Field Service Coordinator in Bronx, NY or Medford, NY.
Pay: $65,000 - $80,000/year (dependent on prior relevant experience)
Bonus: 10% bonus potential
Benefits: Medical/dental/vision insurance 401(k) with company match Holidays & competitive PTOCompany provided cellphone & laptop
Key Qualifications: Minimum 2 years' experience in coordinating labor schedules, union labor preferred 2 years of technical experience (mechanical or electrical) preferredExperience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferredStrong computer skills and comfortable with new technology to manage service communications and related business processesStrong communication and organization skillsClean & valid driver's license requiredThis position requires off-hour on-call availability (by phone only), including weekends and holidays - If based in Medford, occasional travel to Bronx location as needed This is a fast-paced and dynamic position scheduling and dispatching Generator Service Technicians across the entire New York Metro area. The Generator Field Service Coordinator position also offers opportunities for growth, advancement, and training.
Responsibilities:
  • Successfully coordinate service calls to provide field service of recognized superior value.
  • Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
  • Coordinate and manage work schedule for internal and external work, including timely completion of CSAsMaximize technician utilization by effectively scheduling, planning, and assigning work
  • Coordinate resources required for technicians, including parts and tooling
  • Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
  • Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
  • Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
  • Review completed work orders for accuracy and proper warranty information in preparation of invoicing
  • Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA Coordinator as needed
  • Communicate additional work required from CSA inspections to sales reps
  • Act as a back-up to Billing Clerk for payroll
Qualifications: Minimum 2 years' experience in coordinating labor schedules, union labor preferred 2 years of technical experience (mechanical or electrical) preferredExperience with troubleshooting and/or repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferredStrong computer skills and comfortable with new technology to manage service communications and related business processesStrong communication and organization skillsClean & valid driver's license requiredThis position requires off-hour on-call availability (by phone only), including weekends and holidays - If based in Medford, occasional travel to Bronx location as needed
Physical Requirements:
  • Standing and/or sitting for prolonged periods of time
  • Hand coordination (typing and writing)
  • Occasional forward bending and reaching
  • Occasional walking and climbing stairs
  • Carrying (up to 20lbs.)Reasonable accommodations made as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.

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JOB OVERVIEW

Salary

$65,000 - $80,000/year

Experience level

Senior

Location

Bronx, NY

Occupation

Electric Motor, Power Tool, and Related Repairers

Industry

Commercial and Industrial Machinery and Equipment Repair and Maintenance

Posted

4 days ago

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