Remote Bilingual Contact Center Representative for FEMA

Systems Integration, Inc. is seeking a remote Contact Center Representative (CSR) to support FEMA. The role involves handling inbound calls, addressing questions using scripted responses, and performing outbound verification of documents. The position requires bilingual English and Spanish proficiency, US citizenship, and the ability to pass a federal background check. Training is provided to ensure high standards of knowledge and professionalism during disaster response operations.