Medical Support Assistant

Job TitleJob Description for Eastern Colorado Health Care System (ECHCS) Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor. Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately. Coordinates and authorizes veteran care with community providers that the VA does not supply or cannot supply timely. Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes. Contractor personnel shall notify their contractor-designated supervisor when automated systems are not performing as required. The Contractor shall be responsible for notifying the designated VA point of contact (e.g., COR or VA manager) of system issues that impact performance. Validates and update patient demographic information. When records are received, the contractor will ensure that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA). Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed. Screens/receives phone calls in a courteous and timely manner. Responds to telephone inquiries regarding delivery of services. Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams. Schedule Clinic Hours: Regular business hours: Monday – Friday 8:00am – 4:30pm, MST, excluding federal holidays; contractor personnel will work an 8-hour shift. Schedules will be coordinated with the Contracting Officer Representative (COR). This work will require VA network access to use the Vista and Computerized Patient Record System application (CPRS). The contractor will assure optimum quality control, coordination of activities, and that all VA scheduling policies, procedures, and metrics are achieved.