Customer Service Specialist

Responsibilities: • Work closely with the sales lead to stay up-to-date on service and product knowledge • Reply to incoming calls from customers including products and service questions, general information, and complaints • Maintain customer accounts and update with new account information as needed • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction Qualifications: • Must have graduated high school, received a G.E.D. or equivalent • Excellent active listening, interpersonal, and communication skills Dependable and willing to learn Compensation: $15 - $18 hourly