Customer Identity & Access Management (CIAM) Senior Manager
accentureMiami, FL
Customer Identity & Access Management (CIAM) Senior Manager
Occupations
Security Management SpecialistsComputer and Information Systems ManagersInformation Security AnalystsIndustries
Computer Systems Design ServicesOther Management Consulting ServicesAdministrative Management and General Management Consulting ServicesAbout the role
Overview:
As a CIAM leader, you will guide large-scale customer identity transformations that connect people, platforms, and security. You will shape strategy, architecture, and delivery across digital channels, ensuring seamless integration of identity, access, and fraud services. You’ll lead cross-functional teams, manage stakeholder relationships, and articulate business value from CIAM investments. This role offers the chance to influence client identities at scale and advance secure, user-centric experiences. Compensation / Benefits medical dental vision life long-term disability 401(k) plan
Responsibilities:
Lead design and delivery of CIAM solutions across digital channels to transform customer engagement Shape CIAM roadmaps and target architectures; oversee design, build, testing, and production cutover Collaborate with project teams, alliance partners, and client stakeholders to create offerings powered by CIAM platforms Lead and develop onshore and offshore multi-disciplinary teams; manage scope, budget, risk, and quality Build relationships with client executives; advise on customer identity, security, and digital experience Make the business case for CIAM investments; demonstrate value in CX, conversion, and fraud reduction Lead Accenture sales efforts: opportunity shaping, proposals, SOWs, client presentations Grow CIAM expertise and contribute to practice growth through offering development and partnerships Be prepared for travel as required by client engagements (25%–100%)
Key requirements:
10+ years of Identity & Access Management experience, with at least 6 years in CIAM 6+ years leading end-to-end CIAM implementations including design, configuration, and delivery Bachelor’s degree or equivalent work experience (12 years total) Experience leading CIAM programs or teams and configuring leading CIAM platforms Expertise in registration, login, profile lifecycle, risk-based authentication, fraud prevention, bot detection, and account takeover protection Knowledge of authorization, consent, data migration, API integration, and identity orchestration Federation and SSO (OAuth 2.0, OpenID Connect, SAML); MFA, passwordless, passkeys (FIDO2/WebAuthn) Experience with executive-level advisory work and client relationship management in CIAM Certifications such as Ping Identity, Okta, ForgeRock, Microsoft Identity, or CISSP (bonus) Build strong client relationships Collaborate across diverse teams Communicate complex identity and security concepts to executives and non-technical audiences CIAM platforms: Ping Identity, ForgeRock, Okta CIAM, Auth0, Microsoft Entra Identity governance and data migration OAuth 2.0, OpenID Connect, SAML federation
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JOB OVERVIEW
Experience level
Manager
Location
Miami, FL
Occupation
Security Management Specialists
Industry
Computer Systems Design Services
Posted
today
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