Logo
SEARCH JOBSPARTNERSHIPSIGN INCREATE PROFILE

Remote Customer Success Manager

triviumPhoenix, AZ

today

Occupations

Marketing ManagersAdvertising and Promotions ManagersMarket Research Analysts and Marketing Specialists

Industries

Advertising AgenciesMarketing Consulting ServicesTelemarketing Bureaus and Other Contact Centers

$3,500 – $4,500/month

APPLY NOW

About the role

Customer Success Manager (CSM) – Digital Marketing Agency
Location: Remote Working Hours: US Central Time (8:30 AM – 5:30 PM CST)
Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month)
About the Company: Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing. Our core services include:
  • Facebook Advertising
  • Google AdsSEOWebsite DesignSocial Media Management
  • We primarily work with home service businesses generating $1M–$3M annually, including:
  • Electricians
  • RoofersPlumbersHVAC companies
  • Landscaping businesses
Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results.
Key Responsibilities:
  • Client Relationship Management
  • Serve as the main point of contact for client accounts
  • Conduct weekly or bi-weekly strategy calls with clients
  • Maintain proactive communication via calls, messaging, and updates
  • Ensure clients clearly understand campaign performance and results
  • Strategic Marketing Guidance
  • Analyze marketing performance across:
  • Facebook AdsGoogle AdsSEOTranslate marketing data into clear, actionable insights for clients
  • Provide strategic recommendations to improve campaign performance
  • Client Success & Retention
  • Own client satisfaction, retention, and relationship growth
  • Proactively address issues and prevent churn
  • Identify upsell opportunities when appropriate
  • Reporting & Performance Updates
  • Deliver customized performance reports to clients
  • Clearly explain campaign metrics and ROICoordinate with the fulfillment team to ensure deliverables are completed
  • Client Advocacy
  • Collect client testimonials, referrals, and Google reviews
  • Maintain strong long-term client partnerships Required Experience
We are looking for candidates who already have hands-on digital marketing and client management experience.
Requirements: 2–4 years experience in:
  • Customer Success
  • Account Management
  • Client Strategy
  • Digital Marketing Agency roles
  • Strong understanding of:
  • Facebook AdsGoogle AdsSEOExperience managing client relationships in an agency environment
  • Ability to analyze marketing results and communicate strategy
Required Skills:
  • Excellent verbal communication
  • Strong client relationship management
  • Strategic thinking and problem solving
  • Ability to lead client calls and hold structure
  • High ownership and accountability
  • Ability to manage multiple client accounts simultaneously
  • Strong organization and follow-through
  • Tools & Systems
  • You will work with:
  • GoHighLevel – CRM & client communication
  • Slack – internal communication
  • ClickUp – task and project management Why Join UsFully remote work environment
  • Fast-growing digital marketing agency
  • Opportunity to work closely with leadership
  • Clear path to leadership roles
  • Performance-based compensation

Matching similar jobs

JOB OVERVIEW

Salary

$3,500 – $4,500/month

Experience level

Senior

Location

Phoenix, AZ

Occupation

Marketing Managers

Industry

Advertising Agencies

Posted

today

Tired of running searches?

Rank the roles you'd take once, and matches like these arrive on their own.

CREATE PROFILE