ServiceNow SME

22nd century technologiesLas Vegas, NV

3 days ago

Occupations

Network and Computer Systems Administrators Computer Systems Engineers/Architects Computer Systems Analysts

Industries

Computer Systems Design Services Custom Computer Programming Services Other Computer Related Services

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About the role

Location: Springfield Virginia (Remote)

Position Summary: We are seeking Service Now SMEs to support administration, engineering, optimization, integration, automation, and continual improvement of enterprise ITSM/ITOM capabilities.

Key Responsibilities: Configure and administer Service Now ITSM/ITOM.Support Incident, Problem, Change, Request, Knowledge, and Configuration Management. Maintain and improve CMDB quality. Develop workflows, automation, dashboards, and reports. Support Discovery and Service Mapping. Develop integrations with enterprise monitoring and management tools. Troubleshoot platform and workflow issues. Support continual service improvement.

Required Qualifications: 7+ years of IT experience.4+ years of Service Now experience. Strong understanding of ITSM/ITOM and CMDB.Experience with Service Now workflows, integrations, and automation.

Preferred Certifications: Service Now CSA; CIS-ITSM, CIS-Discovery, CIS-Service Mapping.

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JOB OVERVIEW

Experience level

Lead

Location

Las Vegas, NV

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

3 days ago

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