Customer Service Manager - ENT

Pay Rate: $19.00 - $21.00 per hour

Schedule: Monday through Friday, 8:00 AM - 5:00 PM

Work Environment: 100% onsite

Contract Duration: Potential for extension based on business needs

Key Responsibilities: Serve as the primary point of contact for customer inquiries regarding order status, modifications, delivery timelines, and issue resolution. Manage orders from receipt through shipment, ensuring accuracy and on-time execution. Partner closely with production, planning, scheduling, supply chain, logistics, and distribution teams to facilitate successful order fulfillment. Act as the voice of the customer by coordinating communications and resolving escalated issues. Build and maintain strong relationships with customers and internal stakeholders. Monitor customer service performance metrics and recommend process improvements. Analyze service trends and identify opportunities to enhance efficiency and customer satisfaction. Document, track, and resolve customer concerns while ensuring appropriate follow-up. Support special projects and continuous improvement initiatives related to customer service and order management.

Required Qualifications: High school diploma or GED.3+ years of experience in customer service, order management, customer support, or a related field. Strong communication and relationship-building skills. Ability to prioritize multiple tasks and work effectively in a fast-paced environment. Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Power Point.

Preferred Qualifications: Bachelor's degree in Business, Supply Chain, Operations, or a related field. Experience supporting manufacturing, industrial, construction, HVAC, or distribution environments. Experience with ERP, CRM, or order management systems such as SAP or Salesforce. Strong analytical and problem-solving skills. Excellent organizational skills and attention to detail. Demonstrated sense of urgency, accountability, and customer-focused mindset. Experience coordinating scheduling, inventory, warehousing, or logistics operations. Interest in long-term career growth and relocation opportunities.

Additional Information: Standard daytime schedule (Monday-Friday, 8:00 AM-5:00 PM).Fully onsite position. Opportunity for assignment extension based on business needs. Collaborative environment with exposure to customer service, operations, supply chain, and manufacturing functions. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.