Customer Experience Specialist

Novanta is seeking a Customer Care Representative in Irvine, CA to be a primary contact for customers across email, phone, and portals. You will provide product, pricing, and service information, manage orders, and resolve issues with empathy and professionalism. Join a cross-functional team with Sales, Operations, and Engineering to ensure accurate updates, timely deliveries, and high customer satisfaction. The role emphasizes strong communication and learning new systems quickly.