Collections Associate I - Mortgage Delinquency

NBT is seeking a detail-oriented professional in Utica, NY to contact past-due consumer and mortgage accounts, research mis-posted payments, and help resolve account problems. The role requires strong communication skills, the ability to negotiate, and proficiency with Word and Excel. Some evening hours are required as part of this full-time position. Responsibilities include contacting customers, recommending legal actions when appropriate, and preparing reports while partnering with