Front Desk, Patient Communication & Medical Records

Front Desk, Patient Communication & Medical Records Remote | Pulmonology | Part-Time | 30 hours per week | $5-6/hour Schedule: Monday to Friday, U.S. Central Time | Open Positions: 2Position Overview We are seeking experienced, detail-oriented Virtual Medical Assistants to support a growing U.S.-based pulmonary specialty practice operating across three clinic role combines front-desk patient communication with back-office medical records management. The ideal candidate is comfortable managing high volumes of incoming calls, coordinating patient requests, processing medical records, and working closely with an established clinical team. You will help streamline daily clinic operations while ensuring patients receive prompt, professional, and compassionate assistance. Key Responsibilities1. Patient Communication & Call Management Answer high-volume inbound patient calls, address general inquiries, confirm appointments, and direct requests to appropriate clinic personnel. Triage incoming calls, emails, and AthenaHealth EMR messages, ensuring accurate documentation and timely routing to designated staff. Coordinate with the bilingual Virtual Medical Assistant to assist Spanish-speaking patients through live call transfers or scheduled callbacks.2. Medical Records & Administrative Support Process medical records requests from insurance companies, referring providers, and patients accurately and within required timelines. Coordinate with the in-house billing team to organize, track, and complete medical records requests while maintaining HIPAA compliance. Assist with other clinical administrative workflows, including referrals, insurance verification, and prior authorizations, as assigned during future workflow expansion.3. Team Collaboration & Workflow Management Collaborate with clinic supervisors, billing personnel, and fellow Virtual Medical Assistants to ensure smooth communication across multiple backup inbound call coverage during peak hours while balancing assigned medical records and administrative responsibilities. Maintain accurate EMR documentation and contribute to developing standard operating procedures (SOPs) for consistent and efficient workflows.