ServiceNow Test Lead

Rate: $75.00 to $85.00/hr. w 2

Responsibilities: Lead functional testing using requirements and user stories from JIRA, with approximately 60% functional testing in the initial phase. Oversee testing for a build nearing 100% completion for the initial design. Plan, execute, and manage functional testing, defect validation, and regression testing planned for July for the annual production release. Drive testing completion through issue resolution, go-live, and hypercare support. Coordinate collection of feedback from internal users and friends-and-family testing for early validation and enhancements. Manage intake of feedback and test findings via Smartsheets. Track and analyze variance between defects and new or changed requirements. Lead defect and enhancement triage, prioritization, and tracking against the overall plan. Serve as primary test lead, ensuring accountability, timelines, and quality standards. Provide regular status reporting and executive-level visibility, including build and test status, burn charts, and risk and issue tracking. Develop and maintain dashboards and reporting for SVP-level and above stakeholders. Leverage AI tools for analysis, dashboarding, and executive-ready summaries, presentations, and content creation. Partner with HR, Operations, Product, Engineering, and Delivery across implementation, handoff, stabilization, and hypercare. Apply Service Now implementation experience in HR or operational domains to guide best practices and decisions.

Experience Requirements: Proven experience leading test planning and execution for large-scale SaaS implementations, preferably in the HR domain. Strong Service Now experience, ideally with HR Service Delivery and Employee Relations modules. Hands-on experience with JIRA for requirements, test cases, and defects. Hands-on experience with Smartsheet for tracking, reporting, and feedback management. Demonstrated ability to use AI tools for data analysis, dashboard creation, and executive-level summaries and presentations. Excellent communication skills with the ability to work independently and provide clarity with minimal direction. Strong problem-solving skills and experience in fast-moving, delivery-focused environments. Prior experience leading or heavily supporting a Service Now HR or Operations case management implementation end-to-end (preferred).Experience supporting hypercare and post-go-live stabilization phases (preferred).Comfort working directly with senior leadership and executive stakeholders (preferred).