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Remote Customer Support Specialist

ibrokerpower capitalDenver, CO

today

Occupations

Customer Service RepresentativesComputer User Support SpecialistsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industries

Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesSoftware Publishers
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About the role

About the job Remote Customer Support Specialist We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities:
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved

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JOB OVERVIEW

Experience level

Junior

Location

Denver, CO

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

today

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