Level 1-2 Technician (Client-Facing - On-Site)

Job Description Level 1–2 Technician | Client-Facing Intelligent Networks, Inc. - Banks County, GA · Full-Time Location: Banks County, GA (between Gainesville, Athens & Gwinnett)Schedule: M–F, 8am–5pm | Occasional after-hours as needed (no on-call rotation)Salary: $40,000–$60,000 depending on experience & level Benefits: 100% employer-paid health insurance | Matching retirement About UsAt Intelligent Networks, Inc., we’re a security-first MSP serving SMBs across Northeast Georgia with enterprise-grade cybersecurity and forward-thinking AI strategy consulting. We’re a tight-knit team of four — with employees averaging nearly a decade of tenure — and we take pride in doing the work right, building lasting client relationships, and growing together. We’re not a revolving-door shop. When the right person joins us, they tend to stay. The Role We’re looking for a Level 1–2 Technician who brings real skills, real initiative, and real client-facing presence. You’ll support a diverse base of SMB clients across everything from Microsoft 365 to network troubleshooting. This is not a ticket-queue seat-warmer role. We need someone who digs in, owns problems, communicates clearly, and takes initiative without being asked. Our office is centrally located to serve clients throughout the Gainesville, Athens, and Gwinnett corridor, with occasional on-site visits. You’ll work closely with a small, experienced team that values doing things right over doing things fast. This is a growth role. We’re actively building out positions in security engineering and AI strategy consulting and want to develop those roles from within. If you’re genuinely hungry to grow into more responsibility and help shape how a modern MSP operates, this is where that path starts. What You’ll DoResponsibilities will vary based on experience and level (Tier 1 or 2)Microsoft 365 & Endpoint Management Password resets, license changes, Teams/Outlook support (L1)Power Shell scripting, mail flow troubleshooting, retention/MFA issues (L2)Conditional Access policy configuration, Intune deployments (L2+)Email Security & Filtering Configure and manage email filtering/security platforms Manage quarantine, allow/block lists, anti-phishing and anti-spoofing policies Review mail flow rules, transport rules, and email routing configurations Understand and troubleshoot SPF, DKIM, and DMARC records and alignment issues Identify and respond to email-based security incidents; escalate appropriately Active Directory & Windows Server User creation, password policies, group membership updates Basic GPO review, logon issue resolution, understanding of hybrid environments Familiarity with on-prem and hybrid AD/Entra ID environments Networking & Firewalls Identify/reboot WAPs and switches, check port/link status (L1)VLAN configuration, DHCP/DNS issues, wireless configuration changes (L2)VPN setup, NAT/port forwarding, firewall log review and escalation (L2)Automation & Scripting Build and maintain basic Power Automate flows to streamline client and internal workflows Write and use Power Shell scripts for repetitive administrative tasks (user provisioning, reporting, policy checks)Identify manual processes that can be automated and proactively propose solutions Familiarity with Microsoft 365 automation tools (Graph API awareness a plus)VoIP Support Basic call flow understanding, handset resets Identify and escalate SIP issues to the appropriate vendor or tier Line of Business Applications Install/update common apps (Quick Books, Adobe, AutoCAD)Troubleshoot integration issues, slowness, and user-side errors Know when to escalate to vendors vs. resolve in-house Security & Tools Recognize and escalate endpoint alerts (EDR/AV)Understand phishing tactics, MFA lockouts, and secure credential handling Work comfortably within PSA, RMM, and documentation tools (e.g., IT Glue, Connect Wise Manage)Client Interaction & Projects Communicate clearly with both technical and non-technical stakeholders Participate in hardware rollouts, client onboardings, and cloud migrations Contribute to documentation and escalate intelligently What Makes You a Fit Your skills are real — you can back up your resume and aren’t rattled by a practical skills assessment Security-first mindset — you’d rather do it right than fast Tenacious — you don’t stop until the problem is solved Self-starter — you see what needs doing and get it done without being asked Curious and coachable — you own what you don’t know and dive in to learn Calm under pressure — clients feel better after talking to you Clean communicator — you document well and explain without jargon Preferred but Not Required CompTIA A+/Network+, MS-900, AZ-104, or similar certifications Prior experience at a managed service provider (MSP)Familiarity with Microsoft Entra, RMM platforms, or SASE/SOC environments Experience with Power Automate, Power Shell, or similar automation tooling What We Offer$40,000–$60,000 salary based on experience and level 100% employer-paid health insurance Matching retirement contribution Stable, low-turnover team — our people average nearly a decade of tenure because they want to stay Clear growth pathway into security engineering, project leadership, or AI strategy consulting for the right person