Remote Compliance Analyst: Consumer Complaints (Mortgage)

Village Capital & Investment LLC is seeking a Compliance Analyst - Consumer Complaints to intake, track, and resolve consumer complaints while upholding regulatory standards and SLAs. You will draft precise responses, investigate issues with internal teams, and maintain audit-ready documentation, ensuring accurate, timely communications and strong risk controls across mortgage operations. This role supports compliance with CFPB, BBB, and related consumer protection requirements.