Bicycle Service Manager - Cary, North Carolina

About the Role: Our ideal candidate will manage the service department, including scheduling service appointments, managing customer inquiries and complaints, and overseeing the work of service technicians. Train and develop service technicians, ensuring that they have the necessary skills and knowledge to perform repairs on a variety of bicycles.

What You'll Do? Maintain a clean and organized service department, ensuring that all equipment and tools are in good working order. Ensure that service department operations are efficient and effective, identifying areas for improvement and implementing solutions as needed. Monitor inventory levels and order necessary parts and supplies to ensure that the service department is well-stocked. Collaborate with other departments within the company to provide a seamless customer experience. Ensure that all service work is performed according to industry standards and in compliance with company policies and procedures.

Qualifications: High school diploma or equivalent; additional education or training in bicycle mechanics preferred Minimum of 2 years of experience in a bicycle service department, with at least 1 year in a management or supervisory role. Knowledge of a variety of bicycle brands and models, as well as the tools and equipment used for repairs. Strong customer service skills, with the ability to communicate effectively and professionally with customers and team members Excellent organizational skills, with the ability to manage multiple tasks and prioritize work in a fast-paced environment Ability to work a flexible schedule, including evenings and weekends as needed

Compensation: $25.00-30.00 (DOE) Open to discussion as well, for the right amount experience. Health, dental, vision insurance Employee discounts on products and services Opportunities for advancement within the company Equal Opportunity We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, national origin, veteran status, or any other protected status.