Customer Advocate

Job Type: Full-time, remote

Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)Training: Comprehensive 7-week orientation with full training and ongoing support Environment: 100% remote work opportunity

Requirements: Excellent active listening and problem-solving skills Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic toneA genuine passion for improving the lives of others High school diploma or equivalent (Bachelor's degree preferred)Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field Proficiency with various web-based platforms and tools Strong attention to detail and organizational skills Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, One Note.

Preferred Experience: Experience in healthcare, insurance, social work, or mental health Familiarity with medical terminology and health benefit plans Proven success in remote customer facing role, especially in complex, high-volume environments Why you'll love working with DVS:Competitive compensation and comprehensive benefits Opportunities for professional growth and developmentA supportive, inclusive, veteran-owned organization committed to excellence and service If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you. Apply today and join DVS, where your mission meets your purpose.