Quality Assurance Supervisor

Sky Chefs is seeking a Quality Assurance Supervisor to oversee food safety and product quality in our inflight catering facility. In this on-site role, you will supervise daily QA activities, conduct inspections of production and storage areas, and ensure strict adherence to HACCP, sanitation, and aviation standards. You will investigate non-conformances, manage customer complaint follow-up, and maintain accurate QA documentation. Partnering closely with operations, culinary, and logistics teams, you will lead staff training, support audits, and drive continuous improvement to deliver safe, consistent meals for major airline customers worldwide. Supervise daily quality assurance activities in inflight catering operations Implement and monitor food safety, HACCP, and sanitation standards Conduct inspections of production, packaging, and storage areas Investigate quality issues, non-conformances, and customer complaints Train and coach staff on quality procedures and regulatory requirements Maintain QA records, reports, and audit documentation Support internal and external audits and regulatory inspections Collaborate with operations, culinary, and logistics teams to resolve issues Identify process improvements to enhance product quality and consistency Ensure compliance with airline, company, and aviation safety standards Quality assurance and control Food safety and HACCP implementation Regulatory compliance (FDA/USDA/aviation) Internal auditing and inspections Root cause analysis and CAPA Data entry and QA documentation MS Office (Excel, Word, Outlook) Team leadership and staff training Process improvement and SOP development Time management in fast-paced operations Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k HACCP certification preferred ServSafe Manager or equivalent food safety certification Knowledge of FDA, USDA, and airline catering regulations Training in quality management systems (e.g., ISO-based)