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Graduate Assistant - Assistant Housing Services Coordinator

university of south floridaTampa, FL

today

Occupations

Residential AdvisorsSocial and Human Service AssistantsEducation Administrators, Postsecondary

Industries

Colleges, Universities, and Professional SchoolsAdministration of Housing ProgramsOther Community Housing Services
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About the role

Assistant Housing Services Coordinator The Assistant Housing Services Coordinator works closely with staff members in Housing & Residential Education and other campus partners to manage the department's desks and mail center operations, currently serving over 6,400 on-campus students. This position has primary responsibility reporting to the Housing Services Coordinators and working with them for key and card management; on-going training and development for student staff members; compliance with safety and security protocols; on-call response; and assisting with the implementation of strategic operational efficiencies. The Assistant Housing Services Coordinator will help manage 100+ student Desk Clerks, Mail Clerks, and will report to the Housing Services Coordinators. This position is allocated to work 20 hours a week. Hours may vary depending on departmental needs such as Grand Opening, transition days, hall closing, etc. The incumbent will serve in a rotational, on-call role with other Housing Services team members. This is a live-off position and does not provide on-campus housing.
Responsibilities:
  • Assist with overseeing the operation of Housing & Residential Education's desks in coordination with the full-time Housing Services staff members.
  • Assist with overseeing the operation of Housing & Residential Education's mail centers.
  • Assist in recruiting, selecting, training, and evaluation of 100+ student Desk Clerks, Mail Clerks, and Desk Operations Assistants
  • Maintain processes and procedures for successful desk operations; communicate these processes and protocols to the appropriate departmental staff, as necessary.
  • Co-Supervise Operations Assistant student leader position.
  • Process lock changes and assess costs to student accounts.
  • Develop an understanding of Housing & Residential Education's systems, including KeyTrak, StarRez, SubItUp, and BACS.Provide troubleshooting support for Housing & Residential Education's key and card management systems.
  • Assist inquirers (i.e., residents, parents, etc.) with questions and use problem-solving skills to propose solutions and direct inquirers to the appropriate resources.
  • Assist with all openings, closings, and transition periods, including reserving, setting up/breaking down, and staffing check-in/out locations, preparing keys and card access, and assisting with parent, student, and campus partner questions and concerns.
  • Assist, as needed, with camps/conferences, guest housing, and overnight orientation check-ins/outs.
  • In coordination with the Housing Services Coordinators, provide strategic direction for the desk operations to enhance services and refine procedures and protocols.
  • Assist with inventory of mail center packages and training of new mail clerks.
  • Assist the Mail Center Supervisor with any projects as needed.
  • Serve in an on-call capacity to address after-hours inquiries from Housing Services staff and other Housing & Residential Education staff members; participate in an on-call duty rotation with alternating weekend responsibilities.
  • Other duties as assigned.
Qualifications: Minimum Qualification: Must be fully admitted in a graduate degree program at USF; classified as a degree seeking graduate student, and meet the requirements of the graduate school. For some positions assigned to this class, special qualifications may be added to the minimum such as completion of a master's degree or a specified number of graduate credit hours.
Preferred Qualifications: Strong collaboration skills. Experience working with diverse populations. Excellent verbal and written communication skills, including interpersonal communication and public speaking. Excellent customer service skills, which includes independent problem solving. Able to respond to multiple requests in a fast paced environment. Able to take initiative and work independently within specified time constraints while demonstrating sound judgment and decision making skills. Proficient with all aspects of Microsoft Office. Knowledge of standard operating procedures for residence hall facilities. Ability to set goals and strive for continuous improvement.
About Us: Working at USFWith approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About US: FThe University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check. Applicants have rights under Federal Employment Laws: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA): Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity: The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.

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JOB OVERVIEW

Experience level

Junior

Location

Tampa, FL

Occupation

Residential Advisors

Industry

Colleges, Universities, and Professional Schools

Posted

today

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