Director of MRO Sales

Level: Experienced

Job Location: Raleigh, NC 27609

Position Type: Full Time

Education Level: Associate Degree Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Business Development About fly Exclusivefly Exclusive is one of the fastest-growing private aviation companies in the country — and we are just getting started. We operate a modern, curated fleet and deliver a world-class experience to our customers, backed by a team that holds itself to the highest standards of safety, service, and operational excellence. From our roots in Kinston, North Carolina to our expanding Raleigh headquarters, we are building something the industry has not seen before. Why fly Exclusive? As we continue to build a leading aviation brand, nothing is more critical to this mission than the talented professionals that make up fly Exclusive. We’re more than just a private jet company. We go beyond the industry standard to create a uniquely detailed customer experience that is visible throughout all our departments, from our software design and fleet coordinator teams to our pilots and technicians. If you are looking for people who motivate others around them, and build relationships that create trust and open communication, you will find that here. The people at fly Exclusive create a culture of positivity and aren’t afraid to make decisions for the good of their team and the company.

Job Summary: The Director of MRO Sales leads revenue growth for fly Exclusive's Maintenance, Repair, and Overhaul business, driving sales of the company's FAA Part 145 services—including airframe maintenance, avionics, paint, interior refurbishment, and AOG/Mobile Service Unit support—to third-party aircraft owners, operators, and management companies. This role owns the full MRO sales cycle: building the customer pipeline, quoting and closing work packages, and partnering closely with MRO operations and production leadership to convert hangar and shop capacity into profitable, on-time business. The Director sets sales strategy, builds and leads the MRO sales team, and represents fly Exclusive's MRO brand across the Cessna Citation, Challenger, and broader business-aviation market as the division scales its facilities and footprint.

Key Responsibilities: Building solid relationships with customers, vendors, and distributors, as well as sales and marketing teams. Act as the main interface with the customers. Works with the VP of MRO to ensure customer schedules and expectations are met. Execute or assist in preparation and execution of copies of contracts and subcontracts, including exhibits and attachments; ensure all contract and subcontract auxiliary documents, such as insurance certificates and bonds, are provided. Manage change order process, e.g., work with Program Managers and Maintenance Admins to determine the need for change orders; negotiate, draft and secure signatures on change order. Participate in meetings related to contract formation and performance. Participate in marketing conferences and industry events. Developing in-depth knowledge of company offerings to identify profitable business opportunities. Directing marketing efforts by presenting market research to MRO directors and suggesting strategies to expand market research. Assessing marketing, sales, supplier and vendor operations and recommending improvements as needed. Preparing all documentation required for requests for proposals (RFPs). Researching emerging trends and recommending new company offerings to satisfy customers needs. Developing and managing strategic partnerships to grow businesses. Presenting business or marketing opportunities to company executives and management.

Required Qualifications: Associate degree in Aviation, Business, Aerospace, or related discipline preferred. Minimum of 5–10 years of proven experience selling aviation-related products or services. Demonstrated customer service, business development, sales, and marketing experience, with excellent interpersonal skills. Must be authorized to work lawfully in the United States without sponsorship. Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.

Key Skills: Proven business development, sales, and marketing experience Proficient in all Microsoft Office applications Excellent analytical, problem-solving, and decision-making skills Exceptional leadership and management skills Effective communication and negotiation skills Strong business acumen. Detail-oriented and persuasive Positive and upbeat attitude Strong work ethic and self-motivated Ability to keep information confidential

Work Environment: Typical office and computer lab environment with frequent interruptions. Exposure to loud noises including but not limited to airplane machinery and jet engines. Dress Code Well-groomed appearance Adherence to department dress code Travel Often (35%) Between customer visits, conferences, and events. EEO statementfly Exclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.