Farm Products Sales Coordinator

Shelburne Farms Job Description: Position Title: Farm Products Sales Coordinator Supervisor: Cheese and Catalog Manager Employment: Year-round, Full Time

Location: In-person (Shelburne, VT)

Start Date: Immediate opening

Pay range: $52,000-$57,000

Who We Are: Shelburne Farms is an education nonprofit on a mission to inspire and cultivate learning for a sustainable future. We realize our mission by integrating three key areas of activity: our programs, place, and products. Position Objective This position supports a healthy local food system and advances the Farm’s mission to inspire and cultivate learning for a sustainable future by providing excellent cheddar cheeses, maple syrupand other farm products to customers who become an engaged part of our community and landscape through this interaction. Key Responsibilities●Maintain and grow our positive Mail Order customer relationships. Be a leader for the department for this most important role.●Primary point of contact for our Mail Order customers throughout the year. Will manage orders from beginning (by phone or on-line) to end (delivered to shipping), as well as any follow-up needed for customer support.●Support to Cheese Sales Manager and the expanded Holiday Mail Order Team for systems, staffing, training, and problem solving for the peak holiday season. This includes writing/maintaining detailed instruction manuals.●Support the Cheese Sales Manager develop and maintain close working relationships with our wholesale and distributor customers and ensure easy and speedy ordering and fulfillment for them.●Primary responsibility for maintaining the functionality and currency of our two software systems: Orderbot (inventory and order management software) and CV3 (on-line Mail Order store website), including product content.●Primary interface with accounting, IT, and development for customer transactions and integrated financial and technology functions. Qualifications and Requirements●Outstanding and proven customer service skills.●Strong computer skills including facility with Excel, order management systems, and website back ends. Working knowledge of Orderbot and CV3 preferred. Some facility with HTML editing are beneficial.●Excellent written communication skills●Independent and self-reliant, with a ‘continuous improvement’ mindset.●Strong attention to detail, as well as ability to optimize the integration of systems.●Supporta continuous effort to build and sustain a diverse and welcoming working and learning environment for all program participants, guests, and staff. Detailed Duties and Responsibilities Include:●Daily importing web orders and taking phone orders.●Migrating orders through complete order processing system●Making trade-offs to optimize shipping choices for each order including customer expectations, product quality, and cost.●Fill in for Cheese Sales Manager during absences to ensure Wholesale and Distributor customers are taken care of.●Support the Cheese Sales Manager with timely invoicing, and monitoring/collection of accounts receivable.●Support marketing and sales initiatives undertaken by the department●Focal Point for web-site and inventory/order management system trouble-shooting and primary interface to our software suppliers for tech support and new feature development.●Key customer support problem solver for failed orders, customer web-site difficulties, and credit card issues.