Key Account Manager

Job Responsibilities: Act as primary liaison for key portfolio of clients – provide a personalized, white glove service Develop healthy, long-term relationships with clients Engage is proactive relationships with clients to ensure total satisfaction Partner cross-functionally with various teams within the organization to deliver excellent customer service and address client needs Identify opportunities to expand existing client relationships Monitor account KPIs, to include volume, satisfaction, & retention Provide feedback to management for continuous improvement initiatives Support QBRs and strategic business plans to ensure the meeting of company-wide goals Other duties as assigned