Desktop Support Engineer
insight globalAustin, TX
Desktop Support Engineer
insight globalAustin, TX
19 days ago
Occupations
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related ServicesAbout the role
Desktop Support Engineer Insight Global is seeking a Desktop Support Engineer to join a growing technology team in Austin, TX. This individual will serve as the primary point of contact for end-user support, providing hands-on support for desktop systems, laptops, peripherals, conference room technologies, and remote employees. The ideal candidate will bring several years of advanced desktop support experience and be comfortable troubleshooting complex issues across Windows, Mac, and Linux environments. This individual will play a key role in improving IT operations, building documentation, standardizing processes, and helping the organization transition from startup-style support practices to more mature enterprise IT operations. In addition to daily end-user support, this person will partner closely with engineering teams to troubleshoot development environments, support specialized tools, and improve technical workflows.
Responsibilities:
- Serve as the primary IT support resource for employees in the Austin office
- Provide support for Windows, macOS, and Linux workstations and laptops
- Troubleshoot hardware, operating system, software, and application-related issues
- Support conference room technology, printers, peripherals, docking stations, and AV equipment
- Provide remote support to offsite employees
- Perform laptop provisioning, imaging, deployment, and onboarding for new hires
- Configure and support MFA, account access, Active Directory, and collaboration tools
- Troubleshoot networking issues including Wi-Fi, VPN connectivity, DNS, DHCP, and TCP/IP-related problems
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, Word, and PowerPointPartner with engineering teams to support development environments, workflows, and technical toolsets
- Create and maintain documentation, knowledge base articles, and standard operating procedures
- Drive process improvements and help establish scalable IT support standards
- Escalate issues to global IT teams and third-party vendors as needed
- Monitor endpoint health and support security compliance initiatives
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JOB OVERVIEW
Experience level
Senior
Location
Austin, TX
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
19 days ago
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