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Sr. ServiceNow Developer

insight globalRaleigh, NC

yesterday

Occupations

Software DevelopersComputer Systems Engineers/ArchitectsComputer Systems Analysts

Industries

Custom Computer Programming ServicesComputer Systems Design ServicesSoftware Publishers
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About the role

Job Description: The ServiceNow Developer will be responsible for designing, developing, and implementing solutions within the ServiceNow platform to support managed services and internal operations. This role will partner closely with Product, Engineering, Operations, and Service Delivery teams to enhance workflows, automate processes, and improve overall service experience for enterprise customers. The ideal candidate has experience in an MSP or enterprise managed-services environment and understands how to build repeatable, scalable ServiceNow solutions that support multiple customers and operational service-delivery models. The Senior Developer will partner with Product, Engineering, Architecture, Operations, and Service Delivery teams to translate business requirements into technical solutions, drive automation, improve operational efficiency, and continuously enhance the platform.
Day-to-Day:
  • Design and develop scalable solutions within the ServiceNow platform across TPSM (Technology Provider Service Management), ITOM (IT Operations Management), SPM (Strategic Portfolio Management), IRM (Integrated Risk Management), CSM (Customer Service Management), and related modules
  • Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Access Control Rules (ACLs), and other platform components
  • Build automated workflows using Flow Designer and Integration Hub and/or Workflow Data Fabric
  • Establish reusable development patterns and standardized configurations that can be leveraged across multiple customers
  • Build and maintain integrations between ServiceNow and external systems such as monitoring tools, cloud platforms, and CMDB (Configuration Management Database) sources
  • Drive automation initiatives to improve operational efficiency and reduce manual effort
  • Design, develop, and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, web services, and other appropriate integration technologies
  • Participate in platform upgrades, testing, and release management
  • Provide advanced troubleshooting and support for ServiceNow-related issues
  • Independently translate business requirements into technical designs and development solutions
  • Provide technical recommendations and communicate design trade-offs to technical and business stakeholders
  • Conduct code reviews and promote secure, maintainable development standards.
  • Mentor junior developers and administrators and contribute to team knowledge sharing
  • Lead troubleshooting and root-cause analysis for complex platform and production issues
  • Deliver reliable and maintainable ServiceNow enhancements with limited day-to-day technical direction
  • Contributes to development standards, code quality, documentation, and team capability

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JOB OVERVIEW

Experience level

Lead

Location

Raleigh, NC

Occupation

Software Developers

Industry

Custom Computer Programming Services

Posted

yesterday

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