Robot Pilot - Customer Service
keywords studiosDenver, CO
Robot Pilot - Customer Service
keywords studiosDenver, CO
yesterday
Industries
Custom Computer Programming ServicesComputer Systems Design ServicesAll Other Industrial Machinery ManufacturingAbout the role
Robot Pilot We're looking for Robot Pilots to join our team in support of our client from the robotics field. In this fully remote role, you will support the real-time monitoring and performance of robotic arms deployed on client sites. This role is critical to ensuring the reliability of these systems and delivering a high-quality experience to the customers. You'll be on the front lines—watching for issues, diagnosing problems, and escalating when needed. This role blends technical observation with clear communication. You'll interact with internal escalation teams and the clients on-site, helping ensure problems are spotted and addressed quickly.
Duties and Responsibilities:
Actively monitor robot performance and system health through internal dashboards and monitoring tools. Detect anomalies, errors, or performance concerns through observation or automated alerts. Investigate issues, apply known solutions, and attempt resolution where possible. Document and escalate unresolved issues based on established workflows. Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack. Accurately document incidents, including symptoms, actions taken, and resolution outcomes. Maintain continuity across shifts through effective written updates and documentation. Evaluate and escalate external questions or concerns related to robot behavior or system status. Take occasional calls from the clients owning and operating the robots on-site.
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JOB OVERVIEW
Experience level
Mid
Location
Denver, CO
Occupation
Robotics Technicians
Industry
Custom Computer Programming Services
Posted
yesterday
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