Senior Product Analyst/System Analyst

Location: Birmingham, AL, Columbia, SC, Knoxville, TN, Lafayette, LA or Plano, TX.

Job Type: Permanent Fulltime

Responsibilities: Analyze complex business processes, system interactions, and data flows within a financial services and loan servicing environment. Translate business needs into detailed requirements and user stories, ensuring clarity for technical teams. Utilize SQL for data investigation, validation, troubleshooting, and resolving production issues. Support testing phases including SIT, UAT, and end-to-end testing by developing test cases and managing defect resolution. Investigate production issues through root cause analysis using system logs, SQL, and scenario reconstruction. Collaborate with cross-functional teams, including product, business, technology, QA, and vendor partners, in an Agile environment. Coordinate requirements clarification, testing, implementation readiness, and issue resolution with third-party vendors. Create process flows and workflow diagrams using Visio or similar tools. Support application enhancements and production support, ensuring smooth operations and system performance.

Requirements: 8+ years of experience supporting complex business or technology initiatives as a Product Analyst, Business Analyst, or Systems Analyst. Strong skills in business and process analysis, with the ability to understand complex workflows and data dependencies. Hands-on SQL experience for data analysis, troubleshooting, and production issue investigation. Proficiency in developing detailed business requirements, functional specifications, user stories, acceptance criteria, and test cases. Experience creating process flows and workflow diagrams with Visio or similar tools. Background in testing, including test case development, defect management, and supporting SIT, UAT, and end-to-end testing. Ability to analyze application behavior, system logic, and data relationships without requiring software development skills. Experience working within Agile delivery environments and collaborating across teams. Excellent communication skills to articulate complex requirements to technical and non-technical stakeholders. Experience coordinating with third-party technology vendors on requirements, testing, and issue resolution. Familiarity with Jira, Apptio Target Process, or comparable Agile/product management tools. Knowledge of multifamily loan servicing, mortgage servicing, or financial services operations is preferred. Understanding of AWS-based application environments and cloud systems is beneficial. Comfortable using generative AI tools such as Microsoft Copilot or ChatGPT for analysis and documentation support.

Educational Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field.