Customer Service/Operations Manger

JOB DESCRIPTION: The Customer Service & Operations Manager is a hands-on leadership role responsible for leading the Customer Service team (45 direct reports) while owning critical operational functions including EDI processing, claims resolution, freight cost management, and office operations support. This role is both strategic and tactical. You will lead from the front managing people while remaining deeply involved in day-to-day execution. You must be performance-driven, detail-oriented, financially aware, and comfortable operating in an environment where flexibility and accountability are expected.