Customer Support Representative

Pay Rate Range: $17.10 - $23.00 Hours: Monday to Friday 9:00am to 5:00pm Location: Coppell, TX Duration: 1 year

Summary: Possesses skills and competencies to deliver contracted customer requirements; tasks and activities are defined and routine. Point of contact to receive, review, and electronically log customer jobs. Operate office equipment (printer, copier, fax) Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output. Perform quality inspection of customer order information. Estimate, schedule and track incoming vended production jobs. Inspect files for problem areas, including fonts, image resolution. Modify document layouts and impositions to achieve desired finished results. Apply color management, color correction, trapping and image editing where applicable. File/document conversion (utilizing standard software). Maintain reporting logs and information for billing. Perform minimal training to customer end-users on web based ordering systems when requested. Establishes key relationships with customers and Xerox approved vendors. Ability to demonstrate computer skills – Functional knowledge of PC (keyboard functions, mouse, etc). Ability to demonstrate advanced use of: MS office (Word, Excel, PowerPoint), Web / Internet / Intranet. Able to demonstrate the ability to send and receive emails, find, open and save documents and files, perform data entry. Able to demonstrate the ability to use internet explorer for web browsing, send documents to preconfigured printer. Business maturity and professionalism. Experience in a customer service environment in print industry (minimum 2 years).

Education: 3-5+ years of relevant experience

Benefits: (employee contribution) Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.