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Customer Service Representative

microcomHilo, HI

2 days ago

Occupations

Customer Service RepresentativesReceptionists and Information ClerksSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industries

Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesComputer Facilities Management Services
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About the role

Customer Service Representative Be The Connection Customers Can Count On. As a Customer Service Representative, you'll assist customers with technical support, billing, products, and general service questions while creating a positive experience with every interaction.
What You'll Do:
  • Answer inbound customer service and technical support calls
  • Troubleshoot product, equipment, installation, and service issues
  • Assist customers with billing, payments, account questions, and service activations
  • Accurately document customer interactions and account updates
  • Resolve concerns and de-escalate difficult customer situations
  • Educate customers on available products, services, and upgrades
What We're Looking For:
  • Strong customer service, communication, and active listening skills
  • Comfortable handling back-to-back calls in a fast-paced environment
  • Strong problem-solving and critical-thinking abilities
  • Computer proficient and able to quickly learn new systems
  • Organized and able to multitask while accurately documenting information
  • Professional, patient, and comfortable working toward performance goals
  • Experience 6+ months of customer service or technical support experience preferred

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JOB OVERVIEW

Experience level

Junior

Location

Hilo, HI

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

2 days ago

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