Korean-Speaking Customer Service Representative
oxford solutionsPittsburgh, PA
Korean-Speaking Customer Service Representative
oxford solutionsPittsburgh, PA
10 days ago
Occupations
Customer Service RepresentativesReceptionists and Information ClerksPatient RepresentativesIndustries
Translation and Interpretation ServicesTelemarketing Bureaus and Other Contact CentersTemporary Help ServicesAbout the role
Customer Support Specialist (Bilingual Korean/English)
Onsite:
Pittsburgh, PA or Onsite – Chesterfield, MO 6 Month Contract-to-HireOxford Solutions has a contract-to-hire opening for a Customer Support Specialist with bilingual fluency in Korean and English to join our client's online healthcare team.
Responsibilities:
- Answer inbound calls and resolve patient, doctor, and insurer inquiries
- Provide accurate support for healthcare and pharmacy programs; triage when needed
- Document call information and maintain confidentiality of patient data
- Use knowledge base tools and follow company protocols
- Meet performance targets and contribute to improving patient experience
- Stay current on product updates and process changes
Requirements:
- Bilingual fluency in Korean and English (language assessment required)
- High school diploma or GED; Bachelor's degree preferred
- Customer service or inbound call center experience required
- Healthcare or pharmacy background strongly preferred
- Strong verbal/written communication and technical aptitude
- Team-oriented with strong problem-solving skills
- Able to work varied shifts, including rotating Saturdays
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JOB OVERVIEW
Experience level
Junior
Location
Pittsburgh, PA
Occupation
Customer Service Representatives
Industry
Translation and Interpretation Services
Posted
10 days ago
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