Technical Support Specialist

Pay Rate: $25/hr (W-2) plus benefits (listed below)Training & Work Schedules:- Candidates can choose between the AM or PM training shift (first 8 weeks)- AM: Mon - Fri, 9:30am - 6:00pm - PM: Mon - Fri, 5:30pm - 2:00am Official Schedule (after training):- Specific shifts will be given 2 weeks before the end of the 8 week training period, but you MUST be available from 1:30am - 2:00am.- After the training period, you will be assigned an initial shift, which will be one of the following: 1:30am - 10:00am, 10:00am - 6:30pm, 12:00pm - 8:30pm, or 5:30pm - 2:00am.

Job description: Our client, an innovative, on-demand autonomous ride-hailing company, is seeking to hire multiple Tele Operations Operators to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the Tele Operations system. As a Tele Operations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure.

Responsibilities: - Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation- Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines- Assist in gathering performance metrics and reporting observations to improve system functionality- Work cross-functionally to provide feedback on Tele Ops tools, usability, and overall system performance to enhance the operator interface- Follow company protocols and regulatory requirements to maintain high operational standards

Requirements: - 2+ years of experience in operations, technical support, software testing, or a similar field- Comfortable working with operating systems such as Windows and Linux; basic understanding of QA testing principles- Excellent driving history and no criminal history- Excellent written and verbal communication skills- Willingness to work flexible shift hours

Bonus Qualifications: - Experience with QA testing or working in the autonomous vehicle industry- Bachelor’s degree in STEM, analytics, or related field- Basic understanding of data analysis to help build out and analyze metrics- Strong familiarity with video game-style controls or simulation software

Benefits: - Pre-tax commuter benefits- Employer subsidized health care benefits- Flexible Spending Account for healthcare-related costs- Short and long term disability coverage and life insurance- 401k package