IT Lead

RESPONSIBILITIES: Act as lead liaison between firm and third-party IT support provider Ensure office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used Assist personnel and our third party with troubleshooting and operational maintenance Perform various technical duties, which include, but are not limited to, the following: Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems Use User Experience Monitoring application daily Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines Assist HR and Facilities with ergonomic equipment setup Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices Provide on‑site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed. This could require travel to other offices Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates Isolate customer problems with hardware and/or software as first‑line support and escalates problem resolution to more senior specialists, as necessary Work with third party on security concerns and client security guidelines Setup and maintenance of conference room audiovisual equipment Meeting setup and support for video conferencing using web‑based conferencing systems Provide on‑site technical support for off‑site/remote trials or conferences Troubleshoot and resolve wireless connectivity for internal and external customers Support for telephone programming and handset maintenance under direction of the manager Troubleshoot and coordinate repairs of hardware and software with vendorsQUALIFICATIONS:Proficiency in the Microsoft Office suite, iManage and other firm applications 2+ years’ applicable and relevant technical experience Knowledge of Windows operating systems to include but not limited to Windows 10 and Windows 11 Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Legal Services and Law Practice