Voice Analytics Team Lead: AI-Driven Customer Insights

edward jonesTempe, AZ

yesterday

Occupations

Telemarketers Management Analysts Industrial Engineering Technologists and Technicians

Industries

Telemarketing Bureaus and Other Contact Centers Telephone Answering Services Temporary Help Services

About the role

Edward Jones is seeking a Team Leader of Voice Analytics in Tempe, AZ, to lead a team of analytics professionals focused on transforming contact center data into actionable insights. You will oversee data integration, insight generation, and recommendations to improve client experiences, routing, and self-service containment, while coordinating with senior leaders and partner teams across time zones.

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JOB OVERVIEW

Experience level

Senior

Location

Tempe, AZ

Occupation

Telemarketers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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