Floor Manager

What You'll Do: (Day-to-Day) Run the Floor Like a ProLead pre-shift: set the tone, communicate the plan, and get the team locked inManage pacing and flow: quotes, turns, seating, sections, and all the little levers that create a great night Stay guest-facing: read the room, anticipate needs, and handle issues quickly and graciously Ensure service standards: steps of service, check timing, table touches, hospitality moments Support & Lead the TeamCoach servers, hosts, food runners, and bartenders in real timekindly and clearly Keep morale up and drama down (you're calm, consistent, and fair) Help train new team members and reinforce service fundamentals Act as the point person for shift decisions, conflict resolution, and quick adjustments Be the Bridge Between FOH + BOHCommunicate cleanly with the kitchen: pacing, 86s, allergy needs, and special situations Support expo / pass as needed during peak service Keep the whole operation moving as one teamno silos, no surprises Own the Guest Experience Handle guest recoveries and "make it right" moments with confidence Build regulars through genuine connection Make sure every guest leaves feeling taken care of (and excited to come back) Keep the Room Sharp Maintain a clean, organized, and stocked dining room throughout service Ensure stations are set, side work gets done, and closing is strong Enforce safety, sanitation, and compliance standards